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Understanding CPNI and Your Account Security
August 28, 2023

Have you heard of the term CPNI? What exactly is it, and what does it mean? When you call or visit a GBT store location, you are asked, “What is your CPNI password?” Many customers have no idea what this is or why it’s required. So, we’re here to provide you with all the details.

Customer Proprietary Network Information (CPNI) includes information such as subscribed optional services, current charges, directory assistance fees, usage data, and calling patterns. Generally, anything that appears on a phone bill is protected as CPNI.

Companies like GBT are obligated to safeguard CPNI using a verbal password. Hence, a password or PIN is necessary to access calling and billing data over the phone and the internet. Given that most of us have numerous passwords to remember, we often forget the specific passwords set up for each account.

Your personal information holds immense importance to our GBT team, and we are dedicated to ensuring its security at all times. Despite being familiar with most of our customers by name, and even considering some as neighbors or family, GBT is still bound to guarantee the safety of your information. This is why you’re requested to provide a verbal password before GBT staff can share any account-related information. Please understand that our team’s intention is not to cause frustration. If you don’t currently have a verbal password on record, rest assured that our Customer Service team will assist in updating your account.

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There’s a good chance you spend a considerable amount of time each day checking, reading, and responding to emails. It’s obvious why email is so popular because of the convenience to communicate in a very quick and timely manner, plus the ease of sharing information across the world with each other. With any type of high-demand product or service, criminals exploit and target these services. In 2019, it was estimated 3.4 Billion fake emails, such as phishing or malicious emails, were sent each day, and that number continues to rise. These fake and malicious emails cost Americans $Billions each year, so it is important to educate yourself and understand what to look for so you are not the next victim. Below are some of the most common scam emails to look out for.   Emails that ask you to reset a password or confirm personal or payment Information. Even if the email seems legit or from a person or company that you do business with, you should not click on links to reset passwords or update portal information unless you’ve initiated the request. If you think it might be legit, go to the official website to reset the password or update your information, or try to call the official phone number of the organization requesting the information.   If you are not expecting the email, you should never open any attachments or click on any links. Malicious emails embed ransomware or viruses into links and attachments within the email. Typically opening an email will not harm your device, but once you click the link or attachment, that’s when it’s possible for your device and data to be exposed or locked until you pay a ransom. Do not click on links or open attachments if you are not expecting them or did not request them. The email message creates a sense of urgency or curiosity. A notification that a charge was made on your credit or bank account or a purchase didn’t go through, a special offering if you click on the link within 30 minutes, or news about a change in...

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